Shipping & Policies

Returns & Exchanges

I am so grateful for you supporting small business. Your purchase ensures the existence of small business, sustainable production models, and the thriving life of artisans. 

I want you to be happy with your order. However, since I am a small business and all order are custom made, I am unable to offer refunds if you change your mind about an order.  Offering refunds is a bit complicated for this business model and size. 

Cancellations for commissions are not accepted after projects have been started. All orders are final. Upon delivery of your order, if you notice a problem please contact me within 7 days to rectify. 

The following items cannot be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I cannot accept returns or exchanges for:

  • Custom or personalized orders 
  • Used items
  • Digital downloads
  • Items on sale

Shipping

I ship USPS Priority Mail.  Shipping varies for commissioned work based on the size and weight of the piece. Estimates can be given closer to the time of completion. 

Commissioned Work Production Time

This business is run by me, myself, and I. Therefore at the present moment, 3-5 weeks is the amount of time it physically takes me to produce the orders that come in on a given week. 

General shipping estimates based on size

  • XSmall, Small, Medium – $5 to $15
  • Large, XLarge – $25 to $50

International Shipping

I do not ship internationally at this time. 

Pickup

Order online by using contact me and also available for pick up at Camilla & Me – The Shop

Commission Purchases

All orders are final. There are no returns or exchanges on commission art.

Did I leave something out?

Please contact me, I’d love to help.